Our Privacy Commitment to You
We recognize, respect and protect the personal privacy rights of all our customers. We realize that our customers entrust us with personal information and it is our policy to maintain our customers' information in a confidential manner. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers' personal information. We have developed this policy statement to explain the categories of personal information we collect, how we may use it, and under what circumstances we may disclose it. This policy statement applies to customers who obtain financial products or services for personal, family, or business purposes. We reserve the right to change our Privacy Policy at any time.
Our
Confidentiality and Security Procedures
It is
the policy of River Community Bank, N.A. to assure that the
information it has about its customers
is accurate. It is
also our policy that information we have about our customers
remains highly confidential, therefore we restrict access
of personal information about you only to persons who have
a need for the information to properly service your account,
act upon your request, or to fulfill that person's job responsibility
within the Corporation. We also maintain physical,
electronic, and procedural safeguards that comply with federal
standards to guard your nonpublic personal information. We
continually assess new technology for protecting our customer's
personal information.
Categories of Information We Collect
In
order to provide you with the products and/or services
you desire, we will from time to time collect nonpublic
personal information about you. The following illustrates
the sources from which we may collect this information:
- Information we receive from you on applications or other forms for certain products and services, such as name, address, social security number, assets and income;
- Information about your transactions with us, our affiliates, or others particularly in the process of evaluating applications for loans, such as account balance or payment history; and,
- Information we receive from a consumer reporting agency, commonly known as a credit bureau, such as credit relationships, creditworthiness and credit history.
We will use the information that we collect only in accordance with the principles set out in this policy.
Information
We May Disclose To Non-Affiliated
Third Parties
We do not disclose personal information
about our customers to any company
who is not a member of our Corporate
Group or under such common control as River Community
Bank, N.A., except as required or permitted by law. In some cases, and as permitted
by law, your personal information must be shared with nonaffiliated
third parties in order for us to administer our business,
provide superior service, and offer opportunities that we
think will be of interest to customers. For instance,
we have selected third party firms not affiliated with the
bank that provide our customers with specialized financial
services such as credit cards or brokerage accounts.
We may disclose the information we collect about you as described
above to these third party firms for the purposes of performing
marketing services on our behalf or for jointly offering financial
products and services to you. These third party firms
are required to maintain the confidentiality of your personal
information to the same extent as required by River
Community Bank, N.A. and are not allowed to disclose your
information to anyone else, except as required or permitted
by law, without our permission. Other examples of
instances where we might share your personal information
with non-affiliated third parties as permitted by law are:
- To assist us in servicing or processing a financial product or service that you request or authorize;
- To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability;
- To a consumer reporting agency;
- To comply with a properly authorized civil, criminal, or regulatory investigation, or subpoena or summons.
The examples set out above are illustrative of the occasions that we may disclose the various categories of information described. They are not intended to describe every situation in which we may provide customer information to a non-affiliated third party as permitted by law.
Medical
Information
We will not disclose any medical
information you provide to us, unless:
- You consent to the disclosure of such information; or
- Otherwise required or permitted by law.
We recognize that, when you provide medical information for a specific purpose, you do not wish it to be disclosed to others.
Information We May Disclose to Affiliated Third Parties
Under the Fair Credit Reporting Act, we have a right to share information with our affiliates (Main Street Title Agency, L.L.C., 1st Medallion Mortgage Corp., Light House Title Insurance Corporation, Hearthstone Mortgage) regarding our transactions or experiences with you. Our affiliates will not use any information for marketing solicitations. No other information will be shared with our affiliates unless instructed by you to do so.
Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies
Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy(ies) should be sent to us at the following address: RIVER COMMUNITY BANK, N.A., ATTN: SVP OPERATIONS, P.O. BOX 1224, MARTINSVILLE, VA 24114.